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How to Prevent Chargeback Fraud

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30Oct’24

Epayment Fraud Prevention

The best way to prevent chargeback fraud is to have clear policies and procedures in place for handling customer complaints and disputes, and to document all transactions and customer interactions so that you can use them as evidence in the event of a claim.

You should also require signatures upon receipt of goods, provide tracking information for deliveries, and clearly communicate your return and refund policies to customers.

For known customers who have committed friendly fraud, you can add them to your risk engine’s decline list to automatically block them should they try to transact with you again.