Group Head, Channel Services, Access Bank Plc Skilled Business Professional, also a Certified Cards and Digital Payment Professional with a versatile administrative support and customer service skill set developed through experience as Head of Operations, Customer Service, Banking Operations Executive, Business Process Engineering and Development. Collaborative and Transformational leader with vast experience managing teams, leading growth, leveraging technical acumen, and collaborating with executives to make decisions, engage in negotiations, and implement strategies to resolve business issues. Demonstrated history of achieving business growth by improving revenue, business processes, and exceeding customer expectations. Well organized and an excellent Leader with a proven ability and record of providing creative solutions to chaotic situations and problems in a complex and busy office environment.